Have a Question?

PortoBox FAQ

In this page, we have answered frequently asked questions by
PortoBox users.

 Frequently Asked Question

Most likely your PortoBox bundle has expired or reached its usage cap. In this situation, The green light on your box should be turned off too (middle light). To make sure, you can go to your PortoBox admin panel at 10.0.1.1 > services > porto > server settings and check if your preferred server is set to disabled or you can go to client area and check your bundle status. To make your account enable again, you must purchase a bundle at the manage menu in the client area.

If you don’t remember your admin panel password, you must reset it to factory setting. To reset PortoBox to factory settings follow this instructions.

Make sure you are connected to PortoBox through a WiFi or LAN connection. If you are connected with a LAN, make sure it is connected to the LAN port on the PortoBox NOT to the Internet port. Follow this instruction in order to login to the admin panel.

We recommend you to use a repeater to extend your WiFi range and it’s quality. For Gaming and FHD streaming we highly recommend to use LAN instead of WiFi.